Last Updated: December 3, 2025
This Privacy Policy explains how Simalons Adventures (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website https://simalonsadventures.com/ or book our services.
By using our website or services, you agree to the practices described in this Policy.
1. Data Controller
Company: Simalons Adventures
Address: Narok 613, KEN
Email: support@simalonsadventures.com
Phone: 0791386699
We are responsible for the collection and use of your personal information as described here.
2. Information We Collect
We may collect the following categories of information:
2.1 Information You Provide Directly
- Full name
- Email address
- Phone number / WhatsApp
- Country of residence
- Travel dates and preferences
- Number of travelers and ages
- Special requests (dietary needs, mobility, medical notes you choose to share)
- Billing and payment details (transaction references, limited card details where processed by third-party gateways)
- Messages, inquiries, and feedback shared through forms, email, or messaging apps
2.2 Automatically Collected Information (Website Usage)
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website or campaign
- Basic analytics data (through tools such as Google Analytics or similar)
2.3 Third-Party Sources
We may receive information from:
- Travel agents or partners who book on your behalf
- Online booking platforms or payment processors
3. How We Use Your Information
We use your information to:
- Process and manage your inquiries and bookings
- Communicate with you regarding itineraries, confirmations, payments, and updates
- Customize safari packages and services to your preferences
- Improve our website, services, and customer support
- Send you important notices about changes to our Terms or policies
- With your consent, send you promotional content, offers, or newsletters
We will not sell your personal data to third parties.
4. Legal Basis (Where Applicable)
Depending on your location, we may process your personal data based on:
- Contractual necessity: To provide the services you request (e.g., bookings).
- Legitimate interests: To improve services, maintain security, and manage our business.
- Consent: For marketing communications or certain cookies/analytics, where required.
- Legal obligations: To comply with applicable laws and regulations.
5. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
- Help the website function correctly
- Remember your preferences
- Analyze traffic and usage patterns
You can usually manage or disable cookies via your browser settings. However, disabling some cookies may affect website functionality.
6. Sharing Your Information
We may share your information with:
- Accommodation providers, airlines, transport operators, and local partners only to the extent necessary to deliver your booked services
- Payment processors and banks to process transactions
- IT and hosting providers who help us operate the website and booking systems
- Government authorities or law enforcement where required by law
All third parties are expected to handle your data securely and use it only for the intended purposes.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes described in this Policy
- Complete your bookings and provide customer support
- Comply with legal, accounting, or reporting obligations
When data is no longer needed, we will delete or anonymize it where reasonably possible.
8. Data Security
We take reasonable technical and organizational measures to protect your personal data against:
- Loss
- Misuse
- Unauthorized access
- Disclosure or alteration
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights (Depending on Jurisdiction)
Depending on your country’s laws, you may have rights such as:
- Accessing the personal data we hold about you
- Requesting correction of inaccurate or incomplete data
- Requesting deletion of your data (subject to legal retention requirements)
- Objecting to or restricting certain types of processing
- Withdrawing consent where processing is based on consent
To exercise any of these rights, please contact us at support@simalonsadventures.com.
10. Children’s Privacy
Our services are not specifically directed at children under 18. However, we may collect limited information about children as part of a booking (e.g., names and ages) for ticketing and accommodation purposes, provided by their parents/guardians.
We do not knowingly collect personal data directly from children without parental consent.
11. International Transfers
Depending on where you are located and where our partners are based, your personal information may be transferred across borders. We will take reasonable steps to ensure your data is handled securely and in compliance with applicable laws.
12. Third-Party Links
Our website may contain links to third-party websites (e.g., lodges, partners, social platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
13. Changes to This Privacy Policy
We may update this Policy periodically. Any changes will be posted on our website with a revised “Last Updated” date. Continued use of our website or services after changes are posted indicates your acceptance of the updated Policy.