This Refund & Cancellation Policy explains how cancellations, changes, and refunds are handled for bookings made with Simalons Adventures.
1. General Principles
- Safari arrangements require advance payments to lodges, camps, and other providers.
- Many of these providers apply strict cancellation policies, especially during peak seasons.
- Our refund rules are designed to reflect these commitments while remaining fair to our clients.
2. Client Cancellations
If you need to cancel your booking, you must notify us in writing (email) as soon as possible. The date of cancellation will be the date we receive your written notice.
A typical structure you can use (edit percentages as you wish):
- More than 60 days before arrival:
- Refund of up to 80–90% of amounts paid, after deducting non-refundable supplier fees and bank charges.
- 31–60 days before arrival:
- Up to 50–70% refund of amounts paid, depending on supplier conditions.
- 15–30 days before arrival:
- Up to 25–40% refund of amounts paid.
- 14 days or less before arrival / No-show:
- 0% refund (full cancellation charge).
Exact percentages and terms can be customized; we recommend you finalize your preferred structure.
3. Non-Refundable Items
The following are typically non-refundable once booked and paid for:
- Certain flights or train tickets
- Some park permits, special activities, or event tickets
- Hot air balloon safaris and similar high-demand experiences
- Service fees, bank charges, and transaction fees
These will be clearly indicated wherever possible at the time of booking.
4. Changes to Bookings by the Client
4.1 Date changes, accommodation changes, or itinerary adjustments requested by you may:
- Be subject to availability
- Incur additional costs charged by suppliers
- Attract an administrative fee from Simalons Adventures
4.2 If the change is not possible and you choose to cancel, the cancellation terms in this Policy will apply.
5. Cancellations or Changes by Simalons Adventures
5.1 In rare cases, we may need to modify or cancel certain services due to circumstances beyond our control (force majeure), including:
- Extreme weather, natural disasters, or health emergencies
- Political unrest or security concerns
- Park or border closures
- Supplier failures (e.g., a lodge closing unexpectedly)
5.2 Where possible, we will offer one or more of the following:
- A suitable alternative arrangement of equal or higher value
- A credit for future travel
- A partial refund for the portion of services not provided, after supplier deductions
5.3 Our liability is limited to amounts received for the affected booking, and we are not responsible for additional expenses (e.g., flights, visas, insurance) not booked directly through us.
6. No-Shows & Early Departures
- No-shows (failing to arrive on the start date without notice) are generally treated as 100% cancellation, with no refund.
- If you cut your trip short or depart early for personal reasons, unused nights or services are normally non-refundable.
7. Travel Insurance
We strongly recommend that all clients purchase comprehensive travel insurance that covers:
- Trip cancellation and curtailment
- Medical and emergency evacuation
- Lost baggage and personal effects
This can protect you if you need to cancel or shorten your trip due to illness, emergencies, or other covered events.
8. Refund Process
- Approved refunds will be processed using the same method used for payment where possible.
- Bank fees, currency fluctuations, and processing times are outside our control.
- Please allow a reasonable period (e.g., 14–30 business days) for refunds to be processed, depending on banks and payment providers.
9. Contact for Cancellations & Refunds
For cancellations, changes, or refund-related questions, please contact:
Simalons Adventures
Narok 613, KEN
Email: support@simalonsadventures.com
Phone / WhatsApp: 0791386699